Rich Communications Services (RCS) are going to transform the communications landscape. Afineti can help your business reach, retain and service clients in ways that were impossible before.
Rich Communication Services (RCS) is a communication protocol between mobile telephone carriers and between phone and carrier, aiming at replacing SMS messages with a text-message system that is richer, provides phonebook polling (for service discovery), and can transmit in-call multimedia.
From promotions to customer service and payments, the possibilities are endless.
Online customer relationships are fragmented across ecommerce apps, email and SMS. Afineti unifies those touchpoints into one consistent experience using RCS technologies combined with AI powered communications tools. No app download is required and the result is a more human and satisfactory customer experience.
- Bridge the communications gap with your customers via messaging as a member of staff would in a local store
- Provide immediate and automated service that simplifies the experience for your customers
- Drive sales and provide opportunities to buy add-ons
- Run competitions with multimedia components and gamify customer experiences